QuACK Meeting Minutes Wednesday, July 28, 2010, 10:30 a.m.

Present:Don Boozer, Cheryl Lubow, Michelle Makkos, Meagan Mitchell, Kate Blocksidge, Wendy Ensor

From Marsha McDevitt-Stredney
Marketing & Communications Director, State Library of Ohio

A new design for WebJunction Ohio’s homepage recently launched. The new layout features more information and resources from WebJunction central. In addition, BlogJunction Ohio and the WJOH Calendar of Events have new names and new URLS. We are in the process of updating the RSS feeds on the WebJunction Ohio homepage. If you have RSS feeds from our blog our calendar you will want to update them too.

KnowItNow24x7 now has marketing materials with our new logo to help your library publicize Ohio's statewide virtual reference service to your patrons. A package containing bookmarks and other items can be shipped via US Cargo.

Those libraries who would like to take advantage of this offer, email support@knowitnow.org and please include your US Cargo numerical code and three-letter designation.

If you have any questions, please feel free to contact us at the same email address.

Thank you for supporting KnowItNow24x7.

Wednesday evening live coverage of KnowItNow24x7 continues to be an issue. We are looking for a KIN24x7 library who would be interested in switching to (or adding) Wednesday evenings to their current shift monitoring the statewide service. Your cooperation is greatly appreciated.

Please contact the KIN24x7 Coordinator at support@knowitnow.org for more details or to volunteer for this change.

We've received this question in the past and are providing an answer on the KIN24x7 Provider Site itself for future reference.

This month's email is a response that Anita Carroll of Franklin-Springboro Public Library provided. The patron was worried about bed bugs and their ability to bite. Anita does a great job of addressing the patron's concern, providing authoritative information, and encouraging the patron to return if they have more questions. Nicely done, Anita!

-- Original Message from Patron --

can bed bugs bite thru intact clothing or borrow/tear to get inside?

-- Reply from Anita --

Hello,

Congratulations this month go to librarian30 from Columbus Metropolitan Library and ad.stuart, as well as to several honorable mentions.

In the first transcript, librarian30 made sure that the question was understood, reminded the patron that the browser Find feature is a valuable tool, and sent a link to a reliable reference source in digitized form.

From June 25 through 29, I had the honor of representing KnowItNow24x7 at the American Library Association Annual Conference in Washington, DC. The conference is always an opportunity to re-connect with and learn from colleagues from around the country. In speaking with vendors, government agencies, and representatives of nonprofits, I was able to discover a number of new and exciting free online resources, and the links and descriptions below summarize them. You may be familiar with some of these, but it never hurts to revisit them as they are updated and enhanced. Some of these will also be integrated into the Pathfinder project as new pathfinders become available. I hope you find the links below useful and are able to share them with patrons, teachers, and your colleagues:

Volume 4, No. 1

Coordinator's Corner: Searching for Scrap (Metal)

The consolidated subject queue system has been in place for one month now. Those who previously handled only a particular subject are, by and large, doing excellent work responding to their patrons' information needs, and many have seen this as an opportunity to expand their reference skills.

Pathfinder Editorial Committee for KnowItNow24x7 (PECK) Meeting
July 29, 2010, 2:00 pm

Present: Amanda Williams (Chancellor University), Andrea Adkins (Washington County PL), Ann Marie Smeraldi (Cleveland State University), Melissa Groveman (Greene County PL), Robin Pandya (Cuyahoga County PL), Don Boozer

Don provided some background information on the PECK.

Andrea volunteered to serve as PECK Chairperson. Amanda volunteered to serve as Secretary.