Good evening,
During my practicum, I have the privilege of being an honorary member of the Quality Assurance Committee for KnowItNow24x7, or QuACK for short. Each month the group reviews a random sampling of transcripts from public, academic, and After Dark librarians. Committee members use a Transcript Evaluation Form to assess the quality of reference service, quality of communication, and overall impression of the session. The group then selects an exemplary transcript to feature on the QuACK blog and includes explanations of why the transcript was exemplary. Sometimes they receive too many good transcripts to feature just one, so they’ll include honorable mention transcripts. Their work recognizes their colleagues staffing the service and also helps give other librarians examples and tips for enhancing their reference transactions.
Greetings! My name is Ashlee Clark, and I am a current student in the Kent State University’s School of Library and Information Science. I am working on my culminating experience practicum this semester with KnowItNow24x7. The practicum gives students an opportunity to gain professional experience in a real-world library setting and to test and apply principles learned in graduate study to real-world experiences.
