Congratulations this month go to ad.valerie and ad.dj. Fellow providers, if you haven't looked at the patron survey comments which are posted on the KnowItNow24x7 Provider Site, spend a few minutes there and then pat yourself on the back.

After Dark librarian ad.valerie did a wonderful job of establishing rapport with her sharp-eyed client, who asked an interesting question about reliability in one of the recommended resources (see line at 22:44:39).

In keeping with the QuACK goal of sharing exemplary work from the KnowItNow24x7 librarians, the following is an email transaction answered by the leave-a-message answering librarians.

Two exemplary transcripts for October are now posted on the QuACK Blog at the KIN24x7 Provider site at http://provider.knowitnow.org/node/481. Congratulations Dee (Ohio Wesleyan University) and ad.Davis (AfterDark)! As always, everyone's contribution to Ohio's statewide online reference service is greatly appreciated. The QuACK Committee has not attempted to do a comprehensive review of all transcripts but has chosen examples of excellent work in order to congratulate and learn from them.

In keeping with the QuACK goal of sharing exemplary work from the KnowItNow24x7 librarians, the following is an email transaction answered by the leave-a-message answering librarians.

QuACK
Meeting Minutes
October 20, 2009
10:30 a.m.

Attendance: Don Boozer, Wendy Ensor, Michelle Makkos, Cheryl Lubow, Jodie Lyons, Katie Blocksidge

1. Welcome to Katie & answer any questions – We all introduced ourselves to our newest committee member, Katie Blocksidge. She is from Owens Community College.

2. Discuss how things are going –

Two exemplary transcripts for September are now posted on the QuACK Blog at the KIN24x7 Provider site at http://provider.knowitnow.org/node/481. Congratulations Librarian 294 (Columbus State Community College) and Librarian 08 (Lorain Public Library)! As always, everyone's contribution to Ohio's statewide online reference service is greatly appreciated. The QuACK Committee has not attempted to do a comprehensive review of all transcripts but have chosen examples of excellent work in order to congratulate and learn from them.

In keeping with the QuACK goal of sharing exemplary work from the KnowItNow24x7 librarians, the following is an email transaction answered by the leave-a-message answering librarians.

This email demonstrates why librarians are so valuable. The patron was asking for (what he or she thought was) an article. Our email-answerer, Kathy Fisher of Ursuline College, used her expertise to determine that the text was actually a book chapter, steered the patron to the appropriate OhioLINK record, and gave brief instructions for obtaining the work. Congratulation, Kathy!

In keeping with the QuACK goal of sharing exemplary work from the KnowItNow24x7 librarians, the following is a selection of email transactions answered by the leave-a-message answering librarians. This team of librarians provide a valuable service in following-up on messages left by patrons who could not wait (for whatever reason) for a "live" session on KnowItNow24x7. Find out more about the email-answerers in the October newsletter.

Two exemplary transcripts for August are now posted on the QuACK Blog at the KIN24x7 Provider site. Congratulations to ad.Suzanne (AfterDark) and Librarian 176 (Massillon Public Library)! As always, everyone's contribution to Ohio's statewide online reference service is greatly appreciated. The QuACK Committee has not attempted to do a comprehensive review of all transcripts but have chosen examples of excellent work in order to congratulate and learn from them.

QuACK is pleased to introduce our newest member, Katie Blocksidge. Katie is the primary KIN24x7 provider at Owens Community College Library, where she is in her second year as a staff member. Katie became a provider on the OhioLink queue in June. She is excited about the opportunities that KIN24x7 provides and says that the Quality Assurance Committee gives her another way to be involved. Welcome, Katie!