In keeping with the QuACK goal of sharing exemplary work from the KnowItNow24x7 librarians, the following is an email transaction answered by the leave-a-message answering librarians.

This email demonstrates why librarians are so valuable. The patron was asking for (what he or she thought was) an article. Our email-answerer, Kathy Fisher of Ursuline College, used her expertise to determine that the text was actually a book chapter, steered the patron to the appropriate OhioLINK record, and gave brief instructions for obtaining the work. Congratulation, Kathy!

-- Original Message From Guest --

Message:I need to locate the article titled "The Year" by Laura Condron Flores. I have searched using EbscoHost and ERIC but have not had any luck. Thanks

-- Reply from Kathy (Ursuline College) --

Hello,

This email is in response to your recent question to KnowItNow24x7, Ohio's statewide online reference service.

This article is actually a chapter in a book entitled:
Stories teachers tell: reflecting on professional practice. Douglas K. Hartman, editor.

It was published in 1998 as part of a series called "Northeast Conference Reports" (Northeast Conference on the Teaching of Foreign Languages. There are copies in OhioLINK libraries, so you can place a request and get a copy in just a few days. Here is the link to the book record in the OhioLINK catalog:
http://olc1.ohiolink.edu/record=b18959124~S0

I hope this information helps answer your question. Thank you for using KnowItNow24x7.