QuACK Meeting Minutes Wednesday, July 28, 2010, 10:30 a.m.
Present:Don Boozer, Cheryl Lubow, Michelle Makkos, Megan Mitchell, Kate Blocksidge, Wendy Ensor
- Training Themed Newsletter-Don is working on an upcoming newsletter with a training theme. He emailed a draft copy of the newsletter to all the committee members. Don pointed out a new column called Tips & Tactics. Cheryl reported on feedback received from another librarian at the State Library, who asked for more resources when getting open-ended kIN questions.
- Pathfinder Committee-Don is working with the newly formed Pathfinder Committee, PECK (a bird/duck theme to committee names has been detected). This committee is working to create useful pathfinders using links from the monthly KIN newsletters for use by all KIN providers.
- Second Look Transcripts/ Difficult Question Of The Month-It was decided that committee members will not actively search out transcripts that would fall into the “Second Look” category, but if they come across one, they are to present it to the committee (through email). These Second Look transcripts are ones where the “ball was dropped.” For these, the committee will provide suggestions for how to avoid these pitfalls in the future. The “Transcript of the Month” will now encompass two varieties of transcripts, although there will still only be one "Transcript of the Month." The first variety would be transcripts that exemplify overall quality in customer service, and the second variety would be quality ones that provide a jumping off point for more details (suggested resources, etc.)
- Congratulatory emails-The committee is considering the idea to send out congratulatory emails to providers who receive positive feedback from the patrons they assist. Don will work with Brian on creating a QuACK email account, which the committee members can use to send these emails. There was strong opposition to funneling these emails through any one specific person. Don will also work on a rough draft of a canned message committee members can use in these emails.
- OLC Chapter Conference-Don asked if the committee would like to give a program at next year’s conferences. The committee would like to look into possibly doing this and will think of topic ideas. Don volunteered to be the main person and go to all the conferences, and have various committee members assist him. The deadline to submit proposals is October 1, 2010. Don will ask the PECK committee if they would like to co-sponsor a program. (Could this be an instance of “birds of a feather…”?)
- Any Changes Needed To Committee Work-No changes were discussed.
- Next Meeting-October 20,2010
Minutes respectfully submitted by- Wendy Ensor