QuACK
Meeting Minutes
October 20, 2009
10:30 a.m.
Attendance: Don Boozer, Wendy Ensor, Michelle Makkos, Cheryl Lubow, Jodie Lyons, Katie Blocksidge
1. Welcome to Katie & answer any questions – We all introduced ourselves to our newest committee member, Katie Blocksidge. She is from Owens Community College.
2. Discuss how things are going –
We decided to divide up the transcript review duties to allow for more "breathing room" for members. We discussed an alternating month schedule so that each “Reviewer” looks at transcripts every other month, still on their pre-assigned date. Don volunteered to assign each member an “even” or “odd” month.
We also decided to rotate the “Compiler” position, the person who selects the top 2 best of the month and (until Michelle's return in February) posts them to
the QuACK blog. Volunteers were taken for the next four months. We agreed that the Compiler would not have to be a Reviewer for the month they are compiling. Once Michelle returns, the Compiler will just need to send their compilation to Michelle to post on the blog.
We also discussed how many questions would be a good number to submit to the “Compiler” and decided 1-3 questions per Reviewer was plenty for the Compiler to sort through. Also we agreed that due to the fluctuating volume of questions handled by each KIN24x7 group (Ohiolink, Daytime, AfterDark) the Reviewers should not feel obligated to find a top transcript from each group.
If more than 3 really great transcripts are found by a Reviewer, the extras can be sent to Don who will keep a folder of these extras to use for the annual booklet.
Another topic discussed was whether or not we should post transcripts that demonstrate poor quality service. The committee was torn between using these transcripts as “teaching moments” and possibly offending or embarrassing librarians. It was suggested that all identifying info (including date and time) would be removed. The committee is still considering this.
3. Revisit terms of office – We decided to follow the OLC Action Council model for QuACK terms of office.
Chairperson serves technically 3 yrs; Year 1: Asst. Chairperson; Year 2: Chairperson;
Year 3: Past Chairperson.
Secretary serves 2 years.
General Members serve 2 years (unless promoted to an officer position, in which case the above rotation starts)
4. Posting of transcripts on blog- see #2 above. Don reminded everyone how to add things to the blog.
5. Any feedback from blog so far?- Not really.
6. Timeline for publishing booklet of exemplary transcripts-
Now until March- Continue accumulating examples of excellent transcripts
April- Compile examples & organize for printing. We’d like it to be available in a print format for Don to hand out as needed to promote KIN24x7, as well as in a pdf format which we can have readily available on the KIN24x7 provider website.
May- deadline for completed booklet. We want it to be ready to present to the State Library Board Meeting on May 27, 2010. (This is when they discuss KIN24x7 funding.)
Don will send Katie a PDF of the booklet created by AskColorado.
7. Any other issues to discuss? Don will continue to review the E-mail transcripts.
Don & Cheryl explained that Jay Burton had offered the use of the WIMBA web conferencing software for future QuACK meetings. It is a VoIP application and requires participants to have a computer with a microphone and speakers. Committee members are looking at what they have available to see if this software could be used.
8. Date of next meeting- We decided that QuACK should have quarterly meetings, unless an issue arises that needs immediate attention.
The next meeting will be: Wednesday, January 20, 2010