Two exemplary transcripts for September are now posted on the QuACK Blog at the KIN24x7 Provider site at http://provider.knowitnow.org/node/481. Congratulations Librarian 294 (Columbus State Community College) and Librarian 08 (Lorain Public Library)! As always, everyone's contribution to Ohio's statewide online reference service is greatly appreciated. The QuACK Committee has not attempted to do a comprehensive review of all transcripts but have chosen examples of excellent work in order to congratulate and learn from them.
We welcome your comments about the transcripts or the blog and would be interested in hearing from you if you find the featured transcripts useful in your reference work, whether virtual or face-to-face. Feel free to email the QuACK Chairperson, Cheryl Lubow, at CLUBOW@sloma.state.oh.us, or post to the blog.
Sincerely,
QuACK (Quality Assurance Committee for KnowItNow24x7)
Anyone working with KnowItNow 24x7 knows that school’s back in session! Transcripts chosen for September are excellent examples of how the providers handled homework questions without actually giving away the answer or doing the work for the patron.
OhioLINK Transcript
Date: 2009-09-10 19:04:46
Agent: librarian294
Question: how and why constantine became emperor and what inspired him to legalize Christianity
Service: KnowItNow
Subject: General Questions
Resolution: Completed
18:05:23 librarian294 Hello, welcome to KIN. Is this a homework or school assignment question? If so, what grade?
18:05:45 Guest 10
18:06:42 librarian294 One moment please.
18:06:49 Guest alright
18:09:20 librarian294 I am going to send you some web sites.
18:09:25 librarian294 http://www.historyworld.net/?indexsearch=constantine
18:10:00 librarian294 There are many sites on the page I just sent. You'll need to explore several probably.
18:10:18 librarian294 You can also log into your public library's homepage and get to some other resources. For that, you'll need your library card number. Do you want me to send the link to you?
18:10:33 Guest sure
18:10:49 librarian294 One more minute please.
18:10:54 Guest ok
18:13:21 librarian294 Your local library has a great history web page. When you get to it, look at the right hand side "Online Resources." It turns out some of the resources are on the WWW. The ones where you'll need your library card and PIN are in the section called "Premium History Electronic Resources."
18:13:31 librarian294 http://www.cuyahogalibrary.org/historyexpert.aspx
18:13:45 Guest ok thank you very much
18:13:55 librarian294 Good luck with the research.
Public Library Transcript
Date: 2009-09-02 18:02:41
Agent: Librarian08
Question: How do i describe the relationship between the fractions 4/3,1/3,1/6,4/6,8/3,and32/6
Service: HomeworkNow
Subject: GeneralQuestionsHWN
Resolution: Completed
17:02:41 librarian08 Welcome to the KnowItNow service. A librarian will be right with you.
17:02:58 librarian08 Hello. You've connected to your 24x7 online reference service staffed by librarians across the state. Please wait one moment while I take a look at your question.
17:08:02 librarian08 is this for algebra? or ?
17:08:08 Guest yes
17:13:17 librarian08 http://tutors4you.com/tutorialonfractions.htm
17:13:44 librarian08 Does your textbook discuss relationships of fractions - that would probably be your best source.
17:14:59 Guest no i was absent and she copied a part of the book so I wouldnt know but I will use the website you gave me
17:18:05 Guest Is that it
17:18:18 librarian08 I can send a couple other web sites if you like
17:18:31 Guest sure I'd like that
17:19:43 librarian08 http://www.aaastudy.com/fra.htm
17:20:30 librarian08 http://www.coolmath.com/prealgebra/01-fractions/index.html
17:20:58 librarian08 http://mathforum.org/library/drmath/sets/elem_fractions.html
17:22:00 Guest Thanks the second one helped me a lot
17:22:45 Guest thanks bye
17:28:55 librarian08 Thanks for using our service. Come back again if you need help with another question.