The following tables show the cumulative statistics for KnowItNow24x7 live chat sessions for 2011. The first table shows the number of sessions handled by KnowItNow24x7 Provider Institutions (public, academic, special, and NEO-RLS AfterDark). The second table shows the numer of sessions initiated by patrons of Ohio public libraries (determined by ZIP Code entered when submitting questions).
2011
Year created.
KnowItNow24x7 December 2011 Transcripts of the Month
Excellent customer service need not take a holiday as shown by December’s transcripts. It was difficult to whittle it down to just one, so two very different types of questions are featured. The first is from a younger student searching for good books to read. The second is a post-secondary student who has a very challenging question. Both students had specific needs that the librarians had to consider and they were very conscientious about providing what each student needed.
A day in the life of KnowItNow24x7 - November 15, 2011
| At 12:36 am a customer from Columbus Metropolitan Library sent to our chat: "I attempted to download 2 audibooks to my computer but they did not download, how will I return them when I cant find them". This question was answered by ad.chris from NEO-RLS |
| At 12:43 am a customer from Union Township Public Library sent to our chat: "hu". This question was answered by ad.ian from NEO-RLS |
Statistics correction
Corrections have been made to the December 2011 provider totals (http://provider.knowitnow.org/node/35776) and to the December 2011 library totals (http://provider.knowitnow.org/node/35777).
December 2011 library totals
| Institution Name | Agent | Completed | Disconnected | Followup | Transferred | Prank | Not recorded | Total |
|---|---|---|---|---|---|---|---|---|
| Akron-Summit County Public Library | librarian101 | 231 | 40 | 0 | 3 | 9 | 10 |
December 2011 provider totals
| Provider | Completed | Disconnected | Followup | Transferred | Prank | Not recorded |
|---|---|---|---|---|---|---|
| ad.alex | 212 | 34 | 0 | 3 | 12 | 3 |
| ad.alexander | 0 | 0 | 0 | 0 | 0 | 0 |
| ad.alex2 | 98 | 27 | 0 | 3 | 3 | 0 |
| ad.amy | 25 | 2 | 0 | 4 | 0 | 0 |
| ad.andie | 26 | 2 | 0 |
"Thank You" and Holiday Wishes
As the holidays are upon us, I wanted to take this opportunity to thank each and every librarian - public, academic, special, AfterDark - who serves patrons on our collaborative statewide virtual reference service. The literally thousands of sessions handled on the service this past year were made possible by your commitment to the project.
Statewide Database Experiment
I mentioned I'd be using my blog entries to talk about topics that required more length than a Coordinator's Corner entry in the monthly newsletter. This post fits that description. In light of our recent issues (now resolved: Thanks, OPLIN!) with Science Online, I decided to do a little experimenting with some of the other statewide databases available to us all. I looked at four of the most popular ones: EBSCOHost Masterfile Premier, Newsbank, Biography Reference Bank, and World Book Advanced.
Welcome To My Blog
I would like to welcome everyone to the official KIN24x7 Coordinator's blog. The purpose of this will be to highlight information that falls outside things that might show up in the Monthly Newsletter, in an Update, or in a story for the Provider site. Sometimes, I may call attention to a blog entry in those venues; other times we'll let the blog entries speak for themselves.
KnowItNow24x7 November 2011 Transcripts of the Month
It's time once again to recognize the transcripts of the month! Two QuACK members independently chose two different transcripts from Ozzie@Sinclair (Sinclair Community College), so this month we highlight one of her transcripts and include the other within the Honorable Mentions.
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