Erica was selected for  best practices in  "helping a nontraditional student navigate a complicated search, taking a great deal of time and patience to guide the patron through the resources and search strategies, gave encouragement  and sought to provide follow-up by sending articles.  Erica showed professionalism, kindness and patience that is still evident in a written transcript after the fact.  She spent nearly an hour with the patron who thanked Erica in the comments and rated the call as "Excellent."

This month's featured transcript comes to us from the fine folks staffing the OhioLINK queue. The librarian, Pete, has done a wonderful job of sussing out, through traditional reference interview techniques, what it is the patron really needs. He explains differences between journal articles and books in terms of depth of information and subject coverage and ultimately gets the patron what they need. Well done, Pete! Our kudos to you. 

It's time once again to recognize the transcripts of the month! Two QuACK members independently chose two different transcripts from Ozzie@Sinclair (Sinclair Community College), so this month we highlight one of her transcripts and include the other within the Honorable Mentions.