When we first went statewide 2 years ago, we thought about the implications of patrons not knowing where their KIN librarian was located, or even realizing that the librarian might not be from their own library. On the one hand, this can sometimes cause confusion or mean that the patron's question (eg., about his or her library account, placing an ILL, reserving a computer, etc.) cannot be
answered during the KIN session.

On the other hand, there is quite a bit KIN librarians can do for patrons from anywhere in the state, and often we can provide library-specific information without patrons even realizing that we are not their hometown librarian. KIN management has tried to facilitate this by creating the Ohio Library Profiles, a Bookmarked website with an alphabetized list of Ohio libraries with contact information and easy access to library hours, the catalog, library policies, local links, and more.

When a patron's question requires contact with his or her own library, there is a prescripted message which explains that the service is staffed by librarians all around the state. Then we can provide the patron with contact information for his or her local library.

19% of KIN patrons say that they never use the library, or visit it less than twice a year. We hope that if a patron has a good experience with KIN, and they relate KIN with their local library, they might be more likely to make a visit.