Training Materials Online for Spark Software
Submitted by dboozer on October 6, 2008 - 9:29am.
The following consolidated links to online materials serve as introductions and self-guided training for KnowItNow24x7 agents in the use of the Spark software platform. For individualized training for your staff or questions concerning the software, email support@knowitnow.org. These materials are also available by clicking the Training Materials link in the menu to the left.
- KnowItNow24x7 Provider Handbook. Revised & updated November 2008. Includes policies and procedures (31 pages).
- KnowItNow24x7 Spark Software Training & Reference Manual
- Publication History (The current draft is available via the link above):
- Draft 3.8: Revised Section 3.3; Added Section 22.4 (August 15, 2008)
- Draft 3.7: Added Sections 27.1.1 and 27.2.1; Edited Section 24.1. (July 2008)
- Draft 3.6: Updated Section 3 and 8.1.1.4, Deleted Section 25.2.1 (July 2008)
- Draft 3.5.1: Added Section 6.1.4, Updated Section 19 (July 2008)
- Updated to Draft 3.5 (July 2008)
- Draft 2.5: Updated Sections 26.1 and 27.3 (June 2008)
- Self-guided PowerPoint introduction to the Spark software
- A recording of the live Aug. 14 online Webex demonstration of the new KnowItNow24x7 Spark software: https://cpl.webex.com/cpl/ldr.php?AT=pb&SP=MC&rID=11980982&rKey=C2EB07F97BD9A76D This should open up a viewer and allow you to watch the entire 51 minute session along with the audio. If you wish to download the recording to your computer as a file, you must use: https://cpl.webex.com/cpl/lsr.php?AT=dw&SP=MC&rID=11980982&rKey=14A808308FBD9D3F
- To practice outside of the "live" KIN24x7 environment (i.e., without "real" patrons), agents may login to the Spark client using a number of practice accounts:
- Usernames and Passwords:
- kin1 through kin10. Password: knowitnow
- afterdark1 through afterdark10. Password: afterdark
- ohiolink1 through ohiolink10. Password: ohiolink
- Server: 66.213.13.11
