The new Spark software has given us the ability to provide more access to Ohio residents including the option of integrating instant messaging (IM) into the statewide service. The technology, logistics and staffing of an IM component all present their unique challenges.
Making KIN24x7 more accessible to the visually-impaired has been a long-term goal. Spark has this potential now by using IM, which also provides another way for everyone to get answers to their questions. So, IM is coming to KIN24x7, but your thoughts on how this should be implemented are needed. We are looking at January 2009 as an implementation date, and I want to hear your ideas. All KIN24x7 librarians and stakeholders are encouraged to log in and post comments or questions to this forum topic. If you have not created an account for the site yet, you can do this simply by clicking here or on Create An Account in the left column.
-- Don Boozer, KnowItNow24x7 Coordinator