Two exemplary transcripts for October are now posted on the QuACK Blog at the KIN24x7 Provider site at http://provider.knowitnow.org/node/481. Congratulations Dee (Ohio Wesleyan University) and ad.Davis (AfterDark)! As always, everyone's contribution to Ohio's statewide online reference service is greatly appreciated. The QuACK Committee has not attempted to do a comprehensive review of all transcripts but has chosen examples of excellent work in order to congratulate and learn from them.
The Committee welcomes your comments about the transcripts or the blog and would be interested in hearing from you if you find the featured transcripts useful in your reference work, whether virtual or face-to-face. Feel free to email the QuACK Chairperson, Cheryl Lubow, at CLUBOW@sloma.state.oh.us, or post to the blog.
Sincerely,
QuACK (Quality Assurance Committee for KnowItNow24x7)
Librarians are trained to navigate the wealth of knowledge contained within databases, but some patrons find these resources to be a challenge. October’s chosen transcripts are excellent examples of how the providers directed KnowItNow24x7 users to authoritative articles in electronic format.
OhioLINK Transcript
Date: 2009-10-01 12:06:27
Agent: dee
Question: I am trying to locate a text copy of an article in the April 2004 School Arts Magazine. The article is \"The Art Teacher as Censor\" by David A. Petit. Can you guide me to the best way to locate this? Thank you.
Service: KnowItNow
Subject: OhioLINK
Resolution: Completed
12:06:48 Dee hi how are you?
12:07:10 Guest Fine. Did you get a copy of my question?
12:07:39 Dee yes, trying to locate a hard copy of an article from school arts magazine
12:08:05 Guest Yes. But an electronic copy would work too.
12:08:24 Dee ok that's good to know and you are located at Ohio Northern University?
12:08:45 Guest Yes, in the Education Dept.
12:09:16 Dee ok, well normally i like to check the catalog to see where it might appear
12:09:27 Dee so give me a second to get to your library's home page and see what you might have access to
12:10:08 Guest I would appreciate that greatly. I went to Ohio link but got the message that it was busy.
12:10:25 Dee hmmm, well ok that seems odd, let me see what i can't figure out
12:10:45 Guest Thanks
12:11:28 Dee well i found this by typing in the title in your online catalog
12:11:32 Dee http://polar.onu.edu/search/t?SEARCH=school+arts+magazine&sortdropdown=t&searchscope=7
12:11:38 Dee it just says school arts
12:11:59 Dee let me know if you can access that...says Ohio Northern Univ. studies should have access
12:12:29 Guest Yes, the magazine is School Arts
12:12:33 Dee but then it looks like you would need a username and password to gain access to west law
12:12:36 Dee would you have that?
12:12:59 Guest West law.....? What is that?
12:13:06 Dee that's a database
12:13:47 Guest I am confused. Do I type in the url above?
12:14:16 Dee no the link I gave you should have taken you to a record in your online catalog....you should see a place you can click to access the full text
12:14:35 Dee which should then take you to a place to connect into the database i just mentioned
12:14:39 Guest If I try that now do I lose you?
12:14:51 Dee no, it should open up a different screen
12:15:13 Dee in the meantime I'm checking ohiolink
12:15:34 Guest Thanks.
12:15:51 Dee no problem, let me know what happens when you try to connect into west law
12:16:48 Guest Where do I connect to west law on that page?
12:17:37 Dee well clicking on the link should have redirected you to another page saying you had full access from so far back to the present in Westlaw....which Westlaw should have been a hyperlink
12:17:43 Dee however, I think i may have found an easier way
12:17:45 Dee so don't fee
12:17:47 Dee fear
12:18:07 Dee I might have another place we can find it, if that doesn't work, i'll just need one more mine
12:18:09 Dee minute
12:18:12 Dee sorry can't type today
12:18:23 Guest That's okay
12:19:21 Guest I got to West Law but I do not have a user name.
12:19:30 Dee hmmm was afraid of that
12:19:44 Dee ok i'm trying to check a few different databases you may have easier access to
12:21:12 Dee ok should almost have it, *fingers crossed*
12:22:12 Dee ok because I am working at a different university, i'm going to have you try accessing something and hopefully you can tell me if you have access
12:22:47 Guest okay
12:22:48 Dee can you go to this link
12:22:51 Dee http://vnweb.hwwilsonweb.com/hww/advancedsearch/advanced_search.jhtml;hwwilsonid=YUV1NSCTSYDHFQA3DIMSFGOADUNGIIV0?prod=EDUFT
12:23:02 Dee it should take you to education full text...which is a database your library owns
12:23:13 Dee let me know what you see when you click that
12:23:28 Guest I got to Wilson Web...lots of blue!
12:23:33 Dee good
12:23:41 Dee now you should see some boxes to enter terms in
12:24:13 Dee in the first box type in school arts and then in the drop down box select
12:24:20 Dee journal name
12:24:24 Dee then hit search
12:24:26 Guest Seeing two bars with options and search in yellow
12:24:30 Dee let me know when you get that far
12:25:08 Guest Seeing Sign in to Wilson Web
12:25:19 Dee ok are you trying to access the database from off campus?
12:25:39 Guest No, I am on campus
12:25:51 Dee hmmm, are you in the library?
12:25:58 Dee http://journals.onu.edu/resdat1/education.cfm
12:26:11 Dee here is the main page that has a list of the education databases
12:26:14 Guest no, in my office
12:26:25 Dee hmm, you may still need to use an off campus link
12:26:32 Dee could be why you couldn't get into westlaw too
12:26:43 Dee go to the latest link i gave you
12:26:51 Guest ok
12:26:55 Dee then click on Education Full Text but the off campus link
12:27:09 Guest This looks familiar
12:27:15 Dee ok that's good
12:28:08 Guest Okay, this Wilson page has a box to type in.
12:28:34 Dee good, I also was able to find another link..looks like the library should also have an in print version if you want to make a walk over
12:28:38 Dee i'll send you that link in a minute
12:28:45 Dee ok, in the box type in
12:28:48 Dee school arts
12:28:58 Dee then in the drop down box beside it...select journal name
12:29:00 Dee then hit search
12:29:19 Dee let me know when you do that
12:30:22 Guest I typed in School arts and selected journal name and hit yellow search at the bottom in the horizontal bar. Nothing.....is there another search button somewhere?
12:31:09 Dee ok my fault, do the same thing, hit start instead of search
12:31:20 Dee http://polar.onu.edu/search~S7?/Xschool+arts&searchscope=7&SORT=D/Xschool+arts&searchscope=7&SORT=D&SUBKEY=school%20arts/1%2C231%2C231%2CB/frameset&FF=Xschool+arts&searchscope=7&SORT=D&2%2C2%2C#
12:31:28 Dee that is the link to the library's holding of the journal
12:31:37 Dee so they look to have it from 1968 onward.....
12:31:46 Dee but we'll see if we can't get you an electronic version right now
12:31:52 Dee just want you to have that as a back up
12:32:15 Dee hopefully you'll see a search results screen soon
12:32:17 Guest Whoo hoo....the Wilson Web just brought up a whole list...several pages....I am looking now
12:32:26 Dee excellent
12:32:36 Dee at the top of the page you should see a box you can type in that says find
12:32:39 Dee do you see that
12:32:46 Dee it's on the right hand side above the results
12:32:54 Guest yes
12:32:57 Dee in that box, type in "art teacher as censor"
12:33:01 Dee make sure you put it in quotation marks
12:33:07 Dee that should take you to the records
12:33:13 Dee let me know if you see that
12:33:35 Guest yes...I will try it
12:33:41 Dee great
12:34:05 Dee since I'm at another school it's showing me what we have access to here
12:34:10 Dee perhaps you see the full text?
12:34:28 Dee if not, there is always the print edition located at the library as long as the article was written after 1968
12:35:11 Dee if you click the library own links, it should also show you if your library owns it
12:35:28 Guest This is encouraging. I only have a partial text but think I can get the rest. Thank you so much. Can I access this Wilson Web on my own?
12:35:39 Dee yes absolutely
12:35:49 Dee do you know how to get there from the library's home page?
12:36:04 Guest Not really.
12:36:25 Dee ok no problem, let me show you that too so you know how to access the other education databases
12:36:39 Guest That would be helpful
12:36:40 Dee i always like searching for a journal title in the school's online catalog first
12:36:50 Dee so that's how i got that other record i sent you
12:36:58 Dee then if that's no luck, i move on to the databases
12:37:02 Dee which is what i had you do
12:37:08 Dee here is the link to the library's home page
12:37:19 Dee http://www.onu.edu/library/libinfo/libhistory.htm
12:37:41 Dee from there, you want to click on the tab in the middle of the page that says Find Information
12:38:03 Dee Then on the next screen, click on the Databases link in orange
12:38:44 Dee From there you can look it up alphabetically by title or click on the Education subject link and see a list of databases for education
12:38:51 Dee the one you are looking for is Education Full Text
12:39:04 Dee remember too to click on the off campus link even if in your office
12:39:17 Dee i image it's like my university....it uses a different ip address to connect you in
12:39:42 Dee clicking on the database name instead of off campus link can prevent access
12:40:01 Dee ok that was a lot of information
12:40:10 Dee did you get all that?
12:40:45 Guest Yes,....that is a great help. I copy and pasted it into a document so I would not forget...Thanks so much!!
12:40:59 Dee oh good i'm glad...is there anything else I can do for you today?
12:41:42 Guest You have been great. This is the first time I tried this...So so helpful. Thanks again!!
12:42:39 Dee oh well I'm glad we were able to make it a positive experience. you're most welcome and happy searching!
AfterDark Transcripts
Date: 2009-10-24 18:47:05
Agent: ad.davis
Question: What poems of E.E. Cumming\'s display his dislike of war and technology?
Service: KnowItNow
Subject: OhioLINK
Resolution: Completed
18:47:18 Davis Hello. You've connected to your 24x7 online reference service staffed by librarians across the state. Please wait one moment while I take a look at your question.
18:48:28 Davis HI there. Any classnotes handy that may help you with this assignment?
18:49:22 Guest it is just an open ended essay on Cummings. He did not give us many works to go off from
18:49:46 Davis OK
18:50:32 Davis I can find actual poems. I can probably find articles analyzing his poems in general
18:51:00 Guest ok
18:52:44 Davis After clicking on this link, you may have to enter your zip code: http://p10080-ebooks.ohiolink.edu.kin.oplin.org/xtf-poetry/view?docId=tei/ampoc/AM22124.xml;chunk.id=0;toc.id=;brand=default
18:53:15 Davis It should take you to the Comptete Poems of cummings
18:53:28 Guest ok thanks
18:53:42 Davis You navigate with the links on the left-hand side
18:54:30 Guest ok thanks this will help.
18:55:08 Davis Do you need any article or do you just want to wait till you narrow down to specific poems?
18:56:12 Guest well im also trying to find an article talking about how he used his poems to show his dislike for war
18:56:32 Davis one moment
18:58:32 Guest ok
19:00:32 Davis still searching...
19:04:01 Davis http://go.galegroup.com.kin.oplin.org/ps/retrieve.do?sgHitCountType=None&sort=RELEVANCE&inPS=true&prodId=LitRC&userGroupName=warr81087&tabID=T001&searchId=R1&resultListType=RESULT_LIST&contentSegment=&searchType=BasicSearchForm¤tPosition=2&contentSet=GALE%7CA72800736&&docId=GALE|A72800736&docType=GALE&role=LitRC
19:04:13 Davis See if you get the article
19:05:34 Davis This is a link to a collection of critical essays on various poems. The last one I sent was the only one that came up with a keyword of "war." http://go.galegroup.com.kin.oplin.org/ps/i.do?action=interpret&ty=as&auditLog=no&v=2.1&it=search&p=LitRC&searchType=AdvancedSearchForm&qt=SU%7E%22Cummings%2C+E.E.%22&sw=w&authCount=1
19:14:36 Guest ok thanks this is very helpful
19:14:41 Guest thank you for your time
19:14:50 Davis No problem
19:14:58 Davis Is there anything else I can help you with?
19:15:51 Guest nope thats it thanks
19:16:05 Davis Thanks for using our service. Come back again if you need help with another question.