When we first went statewide 2 years ago, we thought about the implications of patrons not knowing where their KIN librarian was located, or even realizing that the librarian might not be from their own library. On the one hand, this can sometimes cause confusion or mean that the patron's question (eg., about his or her library account, placing an ILL, reserving a computer, etc.) cannot be
answered during the KIN session.

On the other hand, there is quite a bit KIN librarians can do for patrons from anywhere in the state, and often we can provide library-specific information without patrons even realizing that we are not their hometown librarian. KIN management has tried to facilitate this by creating the Ohio Library Profiles, a Bookmarked website with an alphabetized list of Ohio libraries with contact information and easy access to library hours, the catalog, library policies, local links, and more.

Last night, some of my callers were typing in multiple choice questions. This was a little hard to deal with. You don't want to give them the answer (do their homework) but it's hard to find a way to make them think about what they're reading. Has anyone else had this experience?